Westfield Concierge

Concierge Desk Hours

Monday - Saturday: 10am - 9pm

When arriving at Westfield Garden State Plaza, guests are invited to stop by the Westfield Concierge, located on Level 1, behind Neiman Marcus and Tiffany & Co., to learn about the wide array of services and amenities available at our center.

We also have a secondary desk open Thursday-Saturday from 12pm - 6pm on Level 2 near Macy’s and Shake Shack.

General Center Information – Our team can give you directions, provide recommendations, notify you of events and promotions, and answer any questions about the Westfield Rewards program.

Answers On the Spot – Text the number 201-957-7655 with your center questions every day during center hours and get an instant response from Westfield Garden State Plaza Concierge.

Wheelchairs + Electric Scooters – Complimentary wheelchairs and scooters are available at the Concierge Desk. To rent a mobility vehicle, you will need proof of identification (which should be either a valid passport, driver’s license or photo ID) and you’ll be asked to fill out a rental agreement form. Once that’s done, you’re ready to go.*

Happy Returns – In partnership with Happy Returns, Westfield Garden State Plaza is providing Contact-Free returns. Simply visit the Concierge Desk (located on Level 1 behind Neiman Marcus and Tiffany & Co. near Entrance 11) and they will provide an easy, convenient and contactless return.

Personal Styling Sessions – Book a timeslot with Fashion Director and stylist, Candace Kristin, and enjoy a personalized curated shopping experience that will help you find looks you love. This service is also available virtually, for a contactless experience. For more information please email linda.bernstein@urw.com

In-Center Errand Assistance – Whether you are ready or not to come back to the center to shop, we can assist you by making all of your purchases for you and doing all the legwork. We can take care of your entire shopping list and have everything ready for you to pick-up curbside at Entrance 11. Call 201-270-5465 for an appointment or email linda.bernstein@urw.com.

Follow the signs for Concierge and Valet upon entering Parking Deck B, next to Neiman Marcus for the closest entry.

*Please contact the Concierge Desk to guarantee availability. We do not reserve mobility vehicles in advance due to limited supply.

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