Store Supervisor

Are you an experienced supervisor who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? We are looking for a permanent Supervisor to join our Westfield, White City Wellbeing Hub. You’ll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of the team.

As a key member of the retail team, you will support the Store Manager across all aspects of the store from stock management and operations to local commercial strategy and clever business planning. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism always is key.

This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.

Why NEOM Wellbeing?

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing

With 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!

What You Will Do

Have co-responsibility for the day to day running of a standalone store

Drive forward sales and company objectives

Assist the Store Manager with payroll, rotas, stocktakes, and reports

Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.

Take full ownership of store and team in Store Managers absence

Lead by example and support your team with daily tasks

Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld

Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses

Training of current and new team members

Proactively identifying how you can contribute to the wellbeing of our planet, our colleagues, our community, and our customers

What You Will Do

Have co-responsibility for the day to day running of a standalone store

Drive forward sales and company objectives

Assist the Store Manager with payroll, rotas, stocktakes, and reports

Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.

Take full ownership of store and team in Store Managers absence

Lead by example and support your team with daily tasks

Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld

Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses

Training of current and new team members

Proactively identifying how you can contribute to the wellbeing of our planet, our colleagues, our community, and our customers

Requirements

At least 1 year minimum experience in a Retail Supervisor role

Experience in the Health & Beauty Industry

A passion for wellbeing

A love of customer service and to be able to translate this to inspire your colleagues

Meticulous attention to detail

Someone who thrives in a collaborative and supportive team

Alignment with NEOM values with a keen interest in wellbeing

Have the desire and capability to coach and develop your team to reach their full potential

Be commercially driven, seeking constant brand opportunities to increase store footfall

Meticulous attention to detail, able to maintain impeccable standards in store

Positive energy that will inspire others

Benefits

TIME TO CHILL - 25 days holiday plus bank holidays

BIRTHDAY TREAT - Time off on your birthday

WELLBEING TIME - take some time to recharge and reset

NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy

HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support

DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts