Shopmobility

Don't let limited mobility stop you from enjoying Westfield London. Over 5% of parking bays are dedicated to disabled parking and Blue Badge holders get four hours' free parking, Monday to Sunday inclusive*. Offer applies to Westfield London, Shepherd's Bush only. We even offer free wheelchair or motorised scooter hire.

Our Shopmobility desk is located on Level -2, Lift Lobby 2.

FREE WHEELCHAIR & SCOOTER HIRE

Manual Wheelchairs and Motorised Scooters are available to hire on the day or can be booked ahead of your visit no more than 24 hours of prior. A £10 deposit is required in order to hire out our equipment and we need to take basic details for the booking system. All Mobility equipment must be returned to our desk 30 mins before we close at 9pm. Please call our Shopmobility desk on 020 3371 2678. For full T&Cs please click here.

CHANGING PLACES

A changing place for disabled customers can be located next to the Shopmobility area. 

HEARING LOOPS

Hearing Induction Loops devices are located at all of our Guest Services Desks for the benefit of customers with hearing aids fitted with a ‘T’ switch.

ARRIVING BY CAR

If you're arriving at Westfield London by car, follow the signs for Shopmobility and Middle Car Park from the Car Park entrance adjacent to the Ariel Way roundabout.

There is a vehicle height restriction of 2150mm in the Shopmobility Car Park area. If your vehicle is over this height, please call and one of our trained staff will advise you on alternative parking.

BLUE BADGE & DISABLED PARKING

We offer Blue Badge holders four hours' free parking Monday to Sunday inclusive at our centre in Shepherd's Bush. Whilst the centre is closed, please use the intercom at the exit barriers of the Car Parks to validate your parking. 

To qualify for this promotional offer, simply present your Blue Badge and vehicle registration number to our staff on the Central Desk located within the Atrium or at the Shopmobility desk located within Lift Lobby 2 (Middle Car Park). Your parking will then be validated. Please note that Blue Badge holders must be present at time of validation and any additional parking charges will have to be paid at the nearest parking payment machine.

There is a vehicle height restriction of 2150mm in the Shopmobility Car Park area. If your vehicle is over this height, please call and one of our trained staff will advise you on alternative parking.

Full terms and conditions.

CENTRE ACCESSIBILITY 

For comprehensive accessibility guides, please visit AccessAble.

*Terms and conditions apply