CDI - Sales Associate Victoria's Secret

Profil

Possesses and demonstrates a genuine desire to provide excellent customer service to both internal and
external customers
• Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of
the business
• Demonstrates ability to follow through on projects in a timely and efficient manner
• Demonstrates ability to work as part of a team and take initiative independent of direct supervision
• Demonstrates desire to learn about products within all categories
• Ability to stand for long periods of time
• Flexibility to work varying shifts, including nights and weekends

Responsabilités

OVERVIEW OF ROLE AND RESPONSIBILITIES

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth :

• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences

• Builds customer loyalty by opening Victoria’s Secret Angel cards, converting customer relationship marketing and customer capture

• Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors

• Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the fitting room

• Displays general product knowledge of all categories

• Displays expert product knowledge in assigned category if specialized

• Takes initiative to elevate personal knowledge of product categories

• Knows and uses all Victoria’s Secret processes and procedures to enhance selling efficiencies and to complete non-selling responsibilities

• Maintains awareness of all sales, promotions and applicable ringing procedures

• Processes customer transactions accurately and efficiently

• Understands and adheres to brand standards

• Recovers merchandise to standard while assisting customers

• Replenishes merchandise to standard to create a full and abundant store

• Assists in housekeeping of sales floor and communicates maintenance issues

• Assists in maintenance of back room and under stock, including both merchandise and non-merchandise, to brand standards to enable efficient replenishment

• Reinforces all activities related to providing a safe working environment

• Reinforces store strategy to reduce shrink

• Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between customer service and shrink

Contributes to building a high performance team:

• Communicates effectively with direct manager, Sales Leadership Team and associates

• Provides feedback on improvement opportunities and any obstacles that hinder execution

• Acts as a shadow partner to new team members as requested

• Understands and demonstrates Limited Brands’ values

Contact

Marion Legrand Directrice de magasin
vsfastore.forumdeshalles@percassi.com