Services & Facilities: Everything You Need to Know

  • Services
About

Westfield London isn't just about shopping, eating, and entertainment (though there's plenty of that). It's also designed to make your visit as smooth as possible, whether you're here for an hour or an entire day. From parking to free Wi-Fi and gift cards that solve every last-minute present panic, here's what's on offer.

Parking Sorted

Over 4,000 parking spaces mean you won't be circling for twenty minutes hoping someone leaves. Whether you're popping in for a quick errand or settling in for the day, there's space and it's easy to find. Check out full car park details and pricing here, so you know what to expect before you arrive.

  • We've also got you covered for:
  • Electric Car Charging – Plug in and power up while you shop.
  • Bicycle Parking – Ride on over and park securely, free of charge.
  • Motorbike Parking – Located in Car Park A (Level -1) and Car Park B (Level -3).
  • Coach Parking – Two coach bays on Ariel Way.
  • Accessible Parking – Accessible bays in all car parks; just display your Blue Badge when parked.
  • Parent and Child Bays – Extra space for you and your family, because getting everyone out of the car is hard enough.
  • Car Wash – H2O Car Valeting is on the middle floor of Car Park A, Level -2, so you can leave with a cleaner car than you arrived with.
  • Water and Tyre Pump Station – Car Park A near Lift Lobby 1 on Level -2, for those just-in-case moments.

Kiddy Cars (AKA Sanity Savers)

If you've got little ones in tow and the thought of them walking the entire centre fills you with dread, Kiddy Cars are available to hire from our Guest Services desks. You'll find them at the Central desk in the Atrium on Ground level, the Shopmobility Desk in Lift Lobby 2 (Level -2), and the Valet Desk in Lift Lobby 1 (Level -2). It's the kind of thing that turns a potentially exhausting trip into something everyone enjoys.

Play Areas (AKA Let Them Burn Off Some Energy)

Westfield London has two outdoor play areas suitable for children aged 4 to 15, and both include accessible equipment for disabled visitors. The Gold Avenue play area is located off Westfield Square next to John Lewis & Partners, while the Bronze Walk play area can be found by using the Bronze Walk and Silver Street exit by Ole and Steen. Perfect for when they need to run around before or after you tackle the rest of your list.

Accessibility Services

  • Westfield London is designed to be welcoming and accessible for everyone. Here's what's available:
  • Accessible Toilets – With RADAR key access; keys are available from our staff or Guest Services.
  • Accessibility Guides – Detailed guides to help you plan your visit in advance.
  • Visual Impairment Support – Pre-book visual assistance by calling Guest Services; available Monday to Sunday.
  • Free Wheelchair and Scooter Hire – Visit one of our Guest Services desks to hire shopmobility equipment in-centre.
  • Quiet Hours – Visit during designated times for a quieter, calmer shopping experience.
  • British Sign Language Interpreting – Use Convo for BSL interpretation, or visit Guest Services for help.
  • Sensory Packs – Available to hire at Guest Services to support visitors with sensory needs.
  • Hidden Disabilities Sunflower Lanyard – Pick up a free lanyard at Guest Services for discreet support.
  • Sensory Room – A dedicated space tailored to support individuals with sensory processing disorders.

The Westfield Gift Card (The Ultimate Can't-Go-Wrong Gift)

Forgot a birthday? Need a thank-you gift? Just want to give someone the freedom to choose? The Westfield London Gift Card is redeemable across luxury and high street brands, restaurants, and bars, so it works for everyone, every time. Buy online from £5 to £500, and you're done. Crisis averted.

Free Wi-Fi

Whether you're checking in, organising where to meet friends, or just need to look something up, free Wi-Fi is available throughout the centre. Select 'Free Westfield Wi-Fi' in your phone or tablet settings, follow the on-screen instructions, and you're connected. Simple.

Everything You Need, All in One Place

From parking and kid-friendly hire options to gift cards and Wi-Fi that actually works, Westfield London has the practical stuff covered so you can focus on the fun stuff. Now all that's left is deciding where to start.