Visual Impairment

Our Guest Services staff are happy to assist visually-impaired customers during their visit to Westfield Stratford City – all you need to do is pre book an appointment prior to your arrival and our team will be happy to assist you from our desk near M&S and Starbucks on the Lower Ground Floor.

Please note that if you haven’t pre-booked we may not be able to offer you this service on the day, therefore we highly recommend that you call before your visit to ensure that we are able to assist on the date and time you require.

To book, call the Guest Services desk on 0208 221 7359 or 0208 221 7377

We are able to assist visually impaired guests Monday to Saturday 10am to 8:30pm. Please note that the last arrival time for guests is 8pm.

Assistance times on Sundays are 11am-5:30pm. Please note that the last arrival time for guests is 5pm.

Upon your visit, our staff will accompany you to your chosen destinations within Westfield and leave you in the capable hands of a customer assistant at the stores of your choice, before picking you up from there once you've finished shopping.