Unibail Management, data controller at group level and Westfield Stratford City or Westfield London, data controllers at local level, will process your personal data [Mandatory : first name, e-mail address; optional : last name, opinion /e-mail correspondence] for the purpose of obtaining a feedback on our shopping center and our services and/or answer to your claim or query.


Your personal data will be processed on the legal basis of the legitimate interests of the data controllers to better understand the customer and improve the services and deliver appropriate services and/or offers.


Your data may be transferred to the United States of America by the sub-processor of our processor, Critizr*. The transfer of personal data will take place in accordance with the 2021 Standard Contractual Clauses of the European Commission.


Your data will be kept for a maximum of one year from your last contact with the shopping center.

If you have a Westfield account, some personal data may be kept for a longer period, in accordance with the relevant privacy policy. Privacy policy is available here: https://www.westfield.com/united-kingdom/privacy


You are entitled to ask for the access, rectification, erasure of your personal data, to object to or ask for a limitation of the processing of your personal data by sending an email to the following address: data.protection@urw.com


If we do not address one of your request, you are also entitled to lodge a complaint before the data protection authority. You have also the right to give instructions regarding the further processing of your personal data after your death and to ask for receiving your personal data in a structured and standard format.




*Critizr, French company registered under number 521950626 (Lille Register) –

4, avenue des Saules 59160 LILLE