Westfield London Car Park Terms & Conditions Of Use


Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Commerz Real Investmentgescellschaft mbH (Owner) makes the car park available to you at Westfield London (Car Park).


1. Acceptance

a) By entering the Car Park you are accepting these Terms and Conditions.

b) If you do not wish to be subject to these Terms and Conditions you should exit the Car Park immediately.


2. Owner’s responsibility to you 

a) Other than liability for death, personal injury or loss of or damage to your vehicle resulting from Owner’s negligence, Owner and its employees, representatives and contractors shall not be liable for any loss or damage howsoever arising. 

b) If your vehicle is damaged, or if you notice any damage to another vehicle, including its content in the Car Park you should report it immediately to an appropriate member of staff.

c) Crime including criminal damage, theft or attempted theft should be immediately reported to the Metropolitan Police.

d) You should bear in mind that Owner cannot guarantee that people will not enter the Car Park and cause damage to property or engage in criminal behaviour.  Your use of Owner’s Car Park is at your own risk. 


3. Securing your vehicle and possessions 

a) Before you leave your vehicle, please ensure that your vehicle is securely locked, including the windows and that the handbrake is applied. 

b) Wherever possible please take your possessions with you when you leave your vehicle. 

c) If you do leave possessions in your vehicle, you do so at your own risk. Therefore, please do not leave them where they are visible. You should lock them in the boot or in an equivalent, secure, out-of-sight storage area within your vehicle. 

d) You are reminded that your motor insurance policy may not cover possessions in your vehicle. 


4. Tariffs and Tickets

a) Car Park charges are displayed at the Car Park entrances, exits and other areas in the Car Park. They are also published online at: http://uk.westfield.com.

b) Owner reserves the right to vary the Car Park charges without prior notice. 

c) If you do not have your Car Park ticket with you when you leave the Car Park, you may have to pay the full daily tariff for each day that your vehicle was left in the Car Park. 

d) Your Car Park ticket is specific to your vehicle and is non-transferable.


5. Unpaid Charges

a) If you do not pay the charges you owe, Owner will write to you at the last known address of the registered keeper of your vehicle. 

b) If you still do not pay such charges following receipt of the notice, Owner reserves the right to take legal proceeds to recover the unpaid charges and any reasonable related legal costs. 


6. Safety in the Car Park 

a) You must drive carefully in the Car Park and obey all directional signage and speed limits. 

b) Once you have parked your vehicle please make your way to the nearest exit and beware of moving vehicles. 

c) You must ensure that your vehicle is parked fully within a parking space. Please do not mark your vehicle over more than one parking space. 

d) You must comply with all instructions or requests given by any of Owner’s employees, representatives and contractors. 


7. Damage to other vehicles or property within the Car Park

a) If you damage another vehicle or any property or structure within the Car Park, you will be liable and you must report this immediately to a member of Owner’s staff. 

b) You will be asked to give details of your vehicle registration, and any other vehicle involved, your full name and address and the name and address of your vehicles’ insurance company, together with your policy number. 

c) If you damage any property or structure within the Car Park, you may be required to repair the damage (to Owner’s reasonable satisfaction) or to pay the reasonable costs that Owner has to pay to repair the damage. 


8. Prohibited Activities in the Car Park

a) You are not permitted to:

  • carry out any activity in connection with the selling, hiring or disposal of vehicles or any other goods or services;
  • park your vehicle anywhere that could cause obstruction to other Car Park users, whether this be by blocking the entrance/exit or by causing an obstruction inside the Car Park;
  • do anything in the Car Park which may annoy other users of the Car Park, or which may cause offence or inconvenience to Owner or any other user of the Car Park;
  • park your vehicle in a parking space designated for a particular type of vehicle or for a specific user if your vehicle is not of such particular type or if you are not such user; 
  • park your vehicle for longer than 48 hours (unless Owner’s prior written consent has been obtained); 
  • clean a vehicle or to authorise anyone else to clean your vehicle whilst it is in the Car Park;
  • dispose of any items or drop litter in the Cark Park; 
  • place flyers on any vehicles in the Car Park;
  • smoke in the Car Park;
  • tow a vehicle in the Car Park; or
  • carry out or authorise anyone else to carry out any work, maintenance or repairs to your vehicle whilst it is in the Car Park.

b) You are only allowed to park in the parking spaces which are marked for customer use. 

c) You must not do anything in the Car Park which would be a breach of the law. 


9. Access and relocation of vehicles

a) Owner reserves the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever. 

b) If Owner, its representatives or contractors think that your vehicle is causing an obstruction in the Car Park Owner will contact the relevant authority to request your vehicle is removed. Owner, its representatives or contractors also reserve the right to move your vehicle if considered necessary by driving or otherwise using whatever method is considered appropriate. 

c) If part of, or the whole of the Cark Park has to be closed (either temporarily or permanently), or if the Car Park has to be evacuated, either in the case of an emergency or for other reasons including without limitation security reasons, Owner has the right to refuse access to the Car Park. 

d) Circumstances when Owner will consider moving a vehicle include but are not limited to where a vehicle is:

  • blocking an access or an emergency exit;
  • causing a potential fire hazard;
  • inconveniencing other Car Park users;
  • obstructing essential maintenance; 
  • parked incorrectly;
  • posing a security risk; or
  • posing a risk to health and safety.


10. Abandoned Vehicles

a) If it appears that your vehicle has been abandoned in the Car Park, Owner, its representatives and contractors have the right to contact the relevant authority to request that your vehicle is removed. 

b) A vehicle left in the car park for over 48 hours will be considered to be abandoned.

c) Before Owner, its representatives or contractors contact the relevant authority, reasonable steps will be taken to contact the vehicle owner, including by contacting the DVLA.


11. Automatic Number Plate Recognition

a) Automatic Number Plate Recognition (“ANPR”) is used to monitor and record vehicle entries and exits to and from the Car Park.

b) Owner may seek to recover unpaid Charges using ANPR information.


12. Charges

If you park your vehicle in the Car Park but do not comply with or breach these Terms and Conditions Owner may issue you with a Parking Charge. In addition, Owner reserves the right to refuse you entry to its Car Parks in the future.

You agree that Owner, its representatives and contractors may contact DVLA to request details of the registered keeper. 


13. Complaints

If your vehicle is damaged whilst in the Cark Park, or if you lose your vehicle or any of your possessions from your vehicle whilst it is in the Car Park, you should tell a member of Owner’s Car Park staff as soon as possible and provide written notice to: W12feedback@westfield-uk.com.


14. Variation to these Terms and Conditions

These Terms and Conditions shall not be varied except in writing by Owner. 


15. Governing law

These Terms and Conditions shall be governed in accordance with the laws of England and Wales.


16. Car Park Tariff Change

a) Offer subject to change and cancellation without notice.

b) Capped rate of £15.00 per week day and £15.00 per weekends as detailed.

c) Offer applies to customers who park at Westfield London. 

d) Offer available from 10.02.20