Availability fee for PayLife "prepaid cards"/"voucher cards" in Austria

PayLife "Prepaid Cards"/"Voucher Cards" have a limited term. After the card has expired, you can have your remaining balance refunded at any time within the retention period of 30 years using the refund form. We charge a fee of EUR 2.00 per month for keeping the credit available. This fee will be deducted from the remaining credit on your expired card at the end of each month until the credit has been used up. If you would like to have your remaining credit refunded, you have the following options:

1. if the remaining credit on the card has been completely deducted from the provisioning fee (credit is EUR 0), please send the signed form as a scan, available under Cancellation/Cancellation form for PayLife prepaid cards , to service@paylife.at and we will transfer the amount of the fees charged back to you.

2. if there is still credit left on the expired card, you can extend it free of charge at the point of sale and any fees charged will be automatically credited back to your card or customer account within 2-3 working days of the extension.