F.A.Q.

Where can I purchase a gift card to the mall?   Gift Cards can be purchased in the Management office Monday - Friday, 8:30AM - 5:30PM. Gift Cards can also be purchased online at www.westfield.com/westfield-gift-cards

What if I want to purchase a gift card when the management office is closed?  Gift Cards can also be purchased online at www.westfield.com/westfield-gift-cards

What are the valet hours and prices? Where is Valet Located?  Professional valet service is available for customers outside on The Patios between Lazy Dog Cafe and Wokcano. Valet price is $11 Valet Hours of Operation:

  • Thursday 11AM - 10PM
  • Friday 11AM - 10PM
  • Saturday 11AM - 10PM
  • Sunday 11AM - 7PM 

Do you have a car wash? Where? Hours of operation? How much?  Get your car washed while you shop! Drop off your car at Valet located on The Patios between Lazy Dog Cafe and Wokcano.  Car Wash price starts at $25.00 and up.  Car Wash Hours Of Operation:

  • Thursday 11AM - 7PM
  • Friday 11AM - 7PM
  • Saturday 11AM - 7PM
  • Sunday 11AM - 7PM 

Do you have a Play town?  Westfield Valencia Town Center has one Play Area located outside on the Patios next to Bitter Root Pottery.  A new Play Area will be completed in 2020 next to H&M.  Stay tune for details.

Where are your ATM Machines located?  If you’re short on shopping cash, or need to check your account balance, stop at one of our safe, convenient ATMs located in the Food Court and on The Patios in front of Menchies Frozen Yogurt.

Do you have any department stores? If so, which ones?  Yes, there is a Macy's and a JCPenney located at Westfield Valencia Town Center.

Does this mall have a movie theater?  Yes, the Edwards Valencia 12 is located in Entertainment Plaza near Gold's Gym and Salt Creek Grille. For movies and showtimes visit www.westfield.com/valencia/entertainment/movies

Do you have Uber drop-off zones? How many and where are they located?  Yes, we have two Uber drop-off zones. One is located on The Patios outside of Lucille's Smokehouse Bar-B-Que and the other is located outside of The Canyon Santa Clarita.

Does the mall have an Apple store and where is it located?  Yes, the Apple store is located on the Patios next to Sephora and across from Saje Natural Wellness and francesca's.

Do you have a lost and found?  Yes, the lost and found is located in the Security Office. You can find the Security Office on Level 1. There are double doors across from Claire's that will lead you to the Security Office.

Where is the management office located?  The Management Office is located on Level 1. There are double doors across from Claire's that will lead you to the Management Office. The Management Office is open Monday - Friday, 8:30AM - 5:30PM.

Where are your nail salons?  There are three nail salons at Westfield Valencia Town Center. Red Persimmon Salon is located inside the mall on Level 2 near Macy's and next to Fashion Q.  Anthony Vince's Nail Spa is also located outside on Town Center Drive next to Genuine Cigars.

Where can I get a quick massage in your mall?  Relax Station specializes in traditional Chinese medicine acrupunture, fully body acupressure and detox foot reflexology. Find the Relax Station Kiosk on Level 2 near Fashion Q or the Relax Station store on Level 2 across next to Lane Bryant.

What are the healthy food options in your mall?  Yes, there are many restaurants that offer healthy food options. The Cheesecake Factory has a SkinnyLicious Menu, Sharky's Woodfired Mexican Grill, Stone Oven, Wokcano, Xevichez Sushi Bar, and California Fish Grill all have healthy menu options available.

Is your mall dog-friendly? Yes, Westfield Valencia Town Center is dog friendly.  Enjoy our treat and water stations for dogs located on the Patios near Solita Tacos & Margaritas and The Coffee Bean & Tea Leaf.  Dogs must be on a leash while on property. 

Can I use a skate boards or hover boards in your mall?  No, the use of skate boards, hover boards, or bike riding is not permitted inside the mall or on the property.

What formal wear stores are in your mall?   Yes, we have formal wear stores at Westfield Valencia Town Center. JDavid's Custom Clothiers provides custom tailoring, alterations and the perfect looks for the Modern Gentlemen's wedding, prom and special events. Gentlemen's Wear also has men's and children's custom suits and accessories and unbeatable prices. Find both JDavid's Custom Clothiers and Gentlemen's Wear on The Patios.

What's going in the Sears building? We strive to bring Westfield Valencia Town Center the best options in shopping, dining, and entertainment. We will update everyone with the plan on the Sears location when the details are finalized.

Does your mall provide wheelchair access? Complimentary wheelchairs are available at Westfield Security for our visitors with limited mobility. Please contact Westfield Security Office, present a photo ID, and we’ll be happy to help. There are elevators located near Forever 21 and the Family Room, as well as, inside JCPenney.

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CONTACT INFORMATION
661.254.0213 valencia@urw.com