Feel the Frequency - sound Bath Terms and Conditions

Feel the Frequency

TICKETS - TERMS & CONDITIONS

Meanings and introduction

Please read these terms and conditions (the “Ticketing Terms”) carefully as they affect your rights and liabilities.

Westfield Europe Limited (“Westfield”, “we”, “us” or “our”) sell, allocate and issue tickets (the “Ticket(s)”) for the ‘Feel the Frequency’ (the “Event”) at Westfield London (the “Centre”) on these terms and the Event terms and conditions of use (the Event terms and conditions of use and these ticketing terms are together the “Terms”) published by us from time to time. By purchasing, booking or being issued with Ticket(s), all recipients of Ticket(s) (“you”) including the original booker (the “Customer”) are deemed to have accepted and agree to adhere to the Terms. Westfield reserves the rights to amend these Terms from time to time.

The Terms are additional to and not a substitute for the general terms and conditions of use of our website which can be found at: https://www.westfield.com/en/united-kingdom/london/feel-the-frequency-terms-and-conditions

Participants must be aged 16+

Not recommended for individuals in the first trimester of pregnancy

Not suitable for those with sound-induced epilepsy

Not suitable for those with pacemakers or other electronic or metal implants or plates

Participants with serious mental health conditions should consult a medical professional before attending

Please inform the facilitator of any relevant injuries, recent surgeries, or health conditions prior to the session

Comfortable clothing is recommended

The Ticket(s) are for personal use. You must not auction, donate, offer for sale, or advertise Ticket(s) for sale via the internet or elsewhere without our prior written consent.

A valid Ticket must be booked and produced for each person wishing to take part in the ticketed elements at the Event. A maximum of one (1) Ticket can be booked per Customer, per session for the Event.

We reserve the right to refuse admittance to attendees arriving ten (10) minutes after the commencement of an Activity, however the Event staff will try to accommodate latecomers where possible.

A Ticket(s) obtained in breach of the Terms, or which in our reasonable opinion is being used or is intended to be used in breach of the Terms, shall be void. This may mean that you are refused entry to the Event, or the Ticket(s) may be cancelled, without notification. No compensation will be provided in such circumstances.

You must not use Ticket(s) as prizes in promotions, sweepstakes, hospitality packages, auctions, lotteries or competitions (including those used for charity) without our prior written consent.

Booking

Ticket(s) must only be obtained directly from us via our official ticketing provider: https://experience.westfield.com/feel-the-frequency?c=094a

We reserve the right to refuse to sell or distribute Ticket(s) to individuals, companies or agencies who we suspect have breached, or intend to breach, the Terms.

The Customer must acknowledge and accept these Terms and any other documentation that forms part of the Ticket booking.

When you book Ticket(s) online and confirm your order by pressing the ‘Confirm order’ button, you are making an offer to us to secure the Ticket(s) on the terms set out in your order.

The Customer is responsible for making sure the information in your order is correct before confirming the order for the Ticket(s). When you have confirmed your order, no details of your booking can be changed.

The Ticket(s) will only be valid for the time, day, item and Centre stated upon them. You understand that there are only a certain number of Ticket(s) and reservations available for each day and time slot at the Centre and so please ensure that you complete your booking dates and times accurately to avoid disappointment.

Once you have completed your order for the Ticket(s) we will not accept any requests for changes to the details of your booking (except in exceptional circumstances where you should contact Customer Service – UK.Ticketing@westfield.com, so please be sure to check the confirmation page carefully before placing your order.

Westfield does not guarantee the availability of the website or the Event at any time.

Delivery and collection

Upon booking your Ticket(s) and receiving the order confirmation, your Ticket(s) will be emailed to you via our ticketing provider.

Always check your Ticket(s) upon receipt. It may not be possible to correct any mistakes. Any corrections are discretionary.

Redeeming your ticket and return of funds

On the day of your visit to the Event you should check that the Centre and the Event are open, and the activity start time and please ensure that you bring your Ticket with you to the Event.

You should present and surrender your Ticket to a member of staff on arrival at the Event.

Replacement Tickets

Westfield is not responsible for any lost, stolen or damaged Ticket(s). Any replacement of lost, damaged or stolen Ticket(s) is at our sole discretion.

CANCELLATION POLICY

If the Event is closed for any reason for the whole of the time slot during which your Ticket(s) is valid, then the original Customer of the Ticket(s) will be notified. Westfield will not be responsible in any circumstances for any travel costs incurred by you.

Requests to cancel Ticket(s) must be made no later than 24 hours before your booked attendance slot. Any cancellations should be sent to Customer Service – UK.Ticketing@westfield.com. Each cancellation request must state your booking reference, name of the original Customer and the email address registered with your booking.

Westfield reserves the right to change the advertised dates, opening hours and schedule of the Event without notice or liability, where it is necessary to do so for reasons beyond our reasonable control.

We may close or remove sessions at the Event if deemed to be faulty or unsafe. These Terms set out your rights in this situation.

Notwithstanding the foregoing, Westfield reserves the right to cancel the Event for any reason at any time without notice or liability.

HEALTH AND SAFETY

Westfield may carry out security searches from time to time to ensure the safety or all visitors and you agree to allow yourself and/or your belongings to be searched prior to admittance to the Event in order to prevent offensive or dangerous weapons from being taken to the Event and the Centre.

You may not take any weapons, glass bottles, flammable liquids or any other item that Westfield in its sole discretion may consider is dangerous to the Event and Centre.

You will comply with all relevant safety announcements and regulations whilst at the Event.

Smoking is strictly prohibited in the Event and the Centre for health and safety reasons.

Limitation of liability

Whilst Westfield makes every effort to monitor the Event fulfilled by the suppliers of the Event – in this case, G Ology, Ltd, t/a G Spot, We Are Sanctum Ltd, Samphire Neuroscience Ltd and PP Health Westfield Ltd, t/a Prince Pharmacy, (each a “Event Supplier”), any liability incurred by you, the Customer or visitor caused by a Event Supplier’s negligence is the responsibility of the relevant Event Supplier and not the responsibility of Westfield. To the extent permitted by law, Westfield shall not be liable for the death or personal injury of you, the Customer, visitor or third party while attending the Event provided by the Event Supplier. Westfield shall have no liability for damage to property, consequential loss or expenses suffered, which includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses, resulting in third party claims. You waive all rights of whatsoever nature against Westfield and the Centre owner and each of their employees, servants, agents, independent contractors or representatives in respect of injury, death, loss or damage arising from your attendance at the Event.

Nothing in these terms and conditions affects your statutory rights.

Westfield shall not be liable for loss or damage of any kind whether direct or consequential, including but not limited to delivery charges, custom or duty tax, travel expenses and car parking fees and/or any other out of pocket expenses.

Westfield does not accept responsibility for (i) network, computer, hardware or software failures of any kind which may restrict or delay the purchase or delivery of items, or (ii) any act or default of any third-party supplier which is outside of Westfield’s reasonable control.

Nothing in the Terms shall exclude or restrict Westfield’s or the Centre owner’s liability for death or personal injury caused by its negligence or the negligence of its officers or employees or for any fraudulent misrepresentation.

General

Possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the trade marks, logos and/or intellectual property appearing on the Ticket(s).

We reserve the right to refuse admission to the Event in reasonable circumstances including for health and safety reasons, inappropriate behaviour or where a Ticket(s) is invalid for any reason. We reserve the right to request that you leave the Event and/or Centre at any time in our absolute discretion.

We reserve the right to change the Terms from time to time.

Save that any company in the Westfield group of companies, as well as the Centre owners, may benefit from these Terms, no person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

Nothing in these Terms affects any of your statutory rights which may not be legally excluded.

Enforcement of these Terms is solely at our discretion, and just because we may not enforce them in some circumstances does not mean that we have lost the right to enforce in future.

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

HOW WE USE YOUR PERSONAL DATA

By purchasing a Ticket and/or attending the Event, you are sending your personal information to Westfield who will use this personal data in accordance with data protection laws. Further information on how personal data is used, and data protection rights are explained in Westfield’s Privacy Notice, available at https://uk.westfield.com/en-gb/privacy-notice . Westfield’s data protection team can be contacted at dpo@urw.com. Entrants wishing to exercise their rights can do so by submitting a form at MyRights.

You will also be providing personal data to Westfield and our ticketing partner, 21 Factory (Omnilab) in order to process ticket bookings on behalf of Westfield, and this will be processed in accordance with 21 Factory’s privacy policy.

If you have any questions about the Terms or the Event, please do not hesitate to contact us at UK.Ticketing@westfield.com.