House Rules

House and user rules

Dear guests,

A warm welcome to Westfield Centro.

We are delighted to have you here and will do everything we can to ensure you feel as comfortable as possible.
In order to offer you all the highest possible level of safety, comfort and relaxation, we need your cooperation. We therefore appeal to your understanding and consideration and ask you to refrain from anything that might detract from the pleasant atmosphere at Westfield Centro.

To ensure this, we have established the following rules, which we ask you to observe strictly:

  1. Use of all facilities and equipment at Westfield Centro, in particular the playgrounds and play equipment, is at your own risk. Westfield Centro accepts no liability, except in cases of wilful misconduct or gross negligence.

  2. The marked escape and emergency routes must only be used in an emergency.

  3. Camping, begging and the consumption of alcohol outside the catering areas are prohibited. Inline skating, as well as cycling, scootering and skateboarding, are prohibited in the Westfield Centro shopping centre, the Coca-Cola Oase and on the promenade. Bicycles and motorbikes must not be ridden or pushed along the shopping street and must be locked at the designated bicycle stations.
    Kickboards, roller skates, inline skates and skateboards, e-scooters, Segways and similar vehicles – whether motorised, electric or muscle-powered – are also not permitted for safety reasons. Mobility aids such as wheelchairs, walking frames and pushchairs are, of course, exempt from this ban.

  4. All facilities and equipment at Westfield Centro must be treated with care in the interests of all guests, and rubbish must always be disposed of in the bins provided. Every visitor is liable for any damage they cause; parents are liable for their children.

  5. On the access roads and in our car parks, the provisions of the Highway Code apply in conjunction with separate car park regulations.

  6. It is not permitted to enter the Westfield Centro premises for the purpose of distributing leaflets and/or similar promotional materials. In this context, Westfield Centro includes the shops, main thoroughfares and walkways, emergency exits, car parks and all publicly accessible areas directly or indirectly associated with Westfield Centro. In the event of a breach, an administrative fine will be imposed and the costs of cleaning will be charged.

  7. Smoking is prohibited throughout Westfield Centro. This also includes e-cigarettes. Furthermore, the consumption of intoxicating substances is prohibited throughout the Westfield Centro premises.

  8. For safety reasons, the carrying of banners, flags, pennants and similar items is not permitted, particularly as the associated poles used to hold or secure them could be used as blunt or sharp weapons, thereby endangering other visitors. Exceptions require the prior express written authorisation of the Centro management.

  9. Wearing masks, face coverings or other disguises that prevent or significantly impede the identification of a person is prohibited. Exceptions are made for medical face coverings, clothing worn for weather-related reasons, and events expressly authorised by Centro Management.

  10. Carrying or wearing weapons of any kind, as well as imitation weapons within the meaning of Section 42a of the Weapons Act (WaffG), in particular objects which, by their outward appearance, give the impression of being genuine firearms, bladed weapons or blunt instruments, is prohibited throughout the Westfield Centro premises.

  11. Throughout Westfield Centro, the taking of photographs and video recordings is permitted exclusively for private, non-commercial purposes. Any use for commercial, journalistic or other non-private purposes requires the prior express written authorisation of Westfield Centro.
    Westfield Centro reserves the right to demand the immediate deletion of any unauthorised recordings. In the event of unauthorised publication, Westfield Centro may demand the immediate removal of the content in question and the cessation of further infringements.

  12. Visitors must comply with the instructions of Westfield Centro’s service and security staff.


In the interests of our guests, we will take action against breaches of the house rules and terms of use, as well as against criminal offences.


Oberhausen, 18 August 2026
Centro Management GmbH Promenade 555
46047 Oberhausen