Westfield Century City has implemented the relevant government-mandated health and safety protocols as well as provided new services and amenities to address customer concerns.
The center will implement new practices focused on the health, safety, and convenience of all guests, retailers and center employees, which include:
- Increasing the frequency of cleaning measures following CDC and local health department guidelines, with a focus on high-touch areas such as restrooms, play areas, dining areas, and water fountains;
- Monitoring and controlling the number of guests entering the centers and crowds in dwell areas and queuing lines;
- Implementing and enforcing relevant policies related to social distancing, face masks and other preventative measures; and
- Providing an increased number of hand sanitizer and hand washing stations, along with protective masks and other materials to those guests and employees who request them.
In addition, the center is working with select retailers and third-party operators to facilitate curbside pick-up and home delivery services to make it as easy as possible for you to quickly and safely collect purchases. More details on these programs are available here.
Westfield is also increasing the availability of customer service representatives and ambassadors at its properties and will continue to offer its Answers on the Spot program, which provides a real-time response via text or webchat from 9am-5pm daily to answer questions about store and center hours, promotions, and other topics. You can access this service by calling 310.307.3993 or by clicking the red chat icon in the bottom left corner of the screen.
The company will continue its #WestfieldCares program, aimed at helping some of the most vulnerable populations impacted by the crisis in the local community. The program includes making monetary and in-kind donations to local organizations that serve groups such as those experiencing homelessness, economically disadvantaged families, seniors, and children along with activities thanking local first responders and medical professionals. More information is available here.
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