The URW Connect App

Thank you for downloading Westfield Brandon’s communication app, URW Connect. If you do not have the app download it from the App Store or Google Play Store. This app is the key to communication with Westfield Brandon, this includes memos, the tenant handbook, staff discounts, event information, before & after hours requests, sales reporting, and marketing information.

And the most important part: Please ensure your notifications are turned on under your phone setting, so you are receiving alerts.

Please encourage all your team members to have access. If you have any questions or comments please use the “Get in Touch” button on the dashboard.

Emergency Notifications

This section of the app is read only. Emergency communications will be sent here as it relates to:

Incremental weather notices

Emergency notifications

Fire alarm/evacuations

My Messages

This section of the app is read only.

Non-emergency center communication from Westfield Brandon will be sent here.

Get In Touch

This section of the app allows for two-way communication between Westfield Brandon & retailers. Easily contact key mall management departments with questions or requests including:

Roof Leaks

Marketing Requests

General Questions

Store Admin

This section is for store managers to communicate key requests & information with mall management.

Before & After Permit Requests

Staff Management (add/delete employees)

Sales Reporting

Key Contacts

Add A Job Vacancy

Add A Staff Discount

Add A Store Event To The Calendar

See below for further details on step-by-step instructions.

Center Information

This section of the app is read only.

The Tenant Handbook

Important Phone Numbers

Delivery Information

Employee Parking

Trash & Compactor Removal

Retailer Marketing Opportunities

Retailer & Center Events

View a list of:

Retailer store events

Westfield activations

Exclusive Staff Offers

View exclusive discounts and offers for mall employees.

Job Vacancies

View current vacancies available at Westfield Brandon.

STORE ADMIN OVERVIEW

There is a manager level and a staff level. If you have the “Store Adm” button visible, you are listed as a Store Manager within your team. Managers can use their own discretion to choose which team member falls under what category. The difference between the two is the staff level does not have access to certain functionality, sensitive memos and confidential information. under what category.

Before & After Permit Requests

Click on the blue bar at the top to submit your request.

If you require access for deliveries, store inventory, store maintenance etc., after hours please use this section to submit your request. For the safety and security of all employees, we ask that you submit the AFTER HOURS PERMIT request at least 48 hours prior to the date requested. Requests submitted less than 48 hours before the activity may not be approved and are subject to the discretion of the Security Supervisor on Duty.

Ensure to select your start & end time. List your contractor details (if applicable). Insurance must be on file.

Once submitted, you will receive a return notification that your request is approved.

Staff Management – Add/Delete Employees

This section needs to be updated regularly as new employees start or leave.

Staff members will need to download the URW Connect App, create an account, and request access. As part of this process, a manager level team member from within your store, must approve these requests.

Click on the gray pencil icon next to each employee name to verify, block, adjust staff level, etc.

In the top red section, filter your view to see approve/blocked/staff levels.

Sales Reporting

REPORT YOUR SALES

  1. Enter whole numbers only (no pennies).
  2. Monthly Sales and Comment fields are mandatory. Please try to write meaningful comments so we have some context for your sales figures. Which product category is performing best? Who is your shopper demographic? Have either of these changed post-Covid? What else do you think we should know?
  3. If your lease requires you to submit using various categories (such as Other, ATM, Liquor, Single Item - Large Amount, etc.), simply click Yes in response to that question and additional input fields will appear.
  4. We’d appreciate any additional, non-mandatory, information you’d be willing to share, so we can work to support you through our own marketing efforts.

REVISED HISTORICAL SALES

  1. Enter whole numbers only (no pennies).
  2. No mandatory fields.
  3. You have an option to enter late or revised sales for 12 months. Simply enter sales in the correct month(s) in the form.

At the bottom of each form, you’ll find a green Submit button. Once you click that button and your data disappears from the form, your sales have been submitted. If you need to change your sales, simply fill out the form again and click Submit.

Key Contacts

This section requires ongoing updates and will list store managers, keyholders, & emergency contacts. The information is populated from the Staff Management button. It’s important to have emergency contacts updated regularly.

Add A Job Vacancy

Only people assigned to the store manager can add job vacancies, just press the add job vacancy button, look for the blue button at the top and fill in the form.

All job postings will be approved by mall management before appearing on the app.

Remember when you are filling in the form to mention how people can apply.

The job will come off the app automatically on the date specified as the close date. It is possible to remove it early if needed.

When you go into the ‘Add a job vacancy’ button you will see a list of the ones you created. Here you can edit or simply remove it.

Add A Staff Discount

Only people assigned to the store manager role can add offers, just press the “Add A Staff Discount” button, look for the blue button at the top and fill in the form.

All staff discounts will be approved by mall management before appearing on the app.

Offers will come off the app automatically on the date specified when adding it. If it is one that you added yourself, you can remove it early if needed.

When you go into the “Add a Staff Discount” button you will see a list of offers that you created. Here you can press on one in the list to edit or simply remove it.

Add A Store Event To The Calendar

This section allows you to list a store event to the calendar- i.e. VIP event inviting people to attend (not just mall employees)

Only people assigned to the store manager role can add an event to the calendar, just press the “Add an Event to the Calendar” button, look for the blue button at the top and fill in the form.

All store events will be approved by mall management before appearing on the app.

Events will come off the app automatically on the date specified when adding it. If it is one that you added yourself, you can remove it early if needed.

When you go into the “Add an Event to the Calendar” button you will see a list of offers that you created. Here you can press on one in the list to edit or simply remove it.