Services

Whether you dash in for a quick stop or stay for an entire day of shopping, all our guests are important to us. Westfield Customer Service Ambassadors want you to have the best experience possible, so we’re here to help.

We can direct you to a specific store, assist with reservations or event tickets, find local services, and much more. Please stop by and say hello, and let us know if there’s anything we can do for you.

Visit Westfield Customer Service Ambassadors on level 2 near Pottery Barn or call them at 408.248.4451.

Speak Up!

How was your visit to our Center? We’d love to hear from you. Share your Westfield experience.

Have to get a gift but don’t know their size or favorite color? Need to pick up a present but don’t have time to shop?

Westfield Gift Cards by American Express are the perfect solution. The card may be used virtually anywhere in the U.S. where American Express is accepted, and they’re easily purchased at the Westfield Customer Service Ambassadors booth located on Level 2 near Pottery Barn.

Need it now? Purchase online.

Check gift card balance or transaction history at American Express.

Large Gift Card Orders
Purchases of more than 10 gift cards or an order that totals over $1,000 are considered a bulk gift card order. We require at least an hour to process the gift card order. If possible, please call 408.248.4450 ahead of time.

If you’re short on shopping cash or need to check your account balance, stop at one of our safe, convenient ATMs at the following locations:

• Lower Level near Lush Fresh Handmade Cosmetics
• Lower Level near bebe
• Lower Level near Nine West
• Lower Level near Play Space
• Lower Level near Montblanc
• Upper Level near Subway in the Food Court

Gifts can be beautifully wrapped at the following locations (fees may apply):

Papyrus
Located near the Food Court on the Upper Level 408.984.2273.

Nordstrom
Located on the north side of the center 408.248.2180.

Westfield Customer Service Ambassadors can provide assistance with selecting the perfect hotel for business, leisure or group travel.

Misplaced an item during your visit? Please contact the Westfield Security Team at 408.296.8707 for immediate assistance.

Complimentary wheelchairs and scooters are available for our visitors with limited mobility. Please contact the Customer Service Ambassadors or Westfield Security Office, present a photo ID, and we’ll be happy to help.

The wheelchairs and scooters are subject to availability.

For your convenience, you will also find disabled parking near the main entrances. For more information, please contact Westfield Customer Service Ambassadors at 408.248.4451.

Whether you are visiting by car, bus or taxi, Westfield Customer Service Ambassadors are available to assist you with transportation needs. Please contact Westfield Customer Service Ambassadors at 408.248.4451.

At Westfield Valley Fair, enjoy the ease and convenience of professional valet service located at Parking Structure A for $6.

The Cheesecake Factory offers $1 off valet parking with validation.

Hours of Operation
Monday through Friday 10:30am - 9:00pm
Saturday 10:00am - 9:00pm
Sunday 11:00am - 6:00pm

Please do not leave vehicle unattended. Driver must leave keys with attendant.