Services

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Guest Services

Whether you dash in for a quick stop or stay for an entire day of shopping, all our guests are important to us. Westfield Guest Services want you to have the best experience possible, so we’re here to help.

We can direct you to a specific store, assist with reservations, find local services, and much more. Please stop by and say hello, and let us know if there’s anything we can do for you.

Westfield Guest Services on Level 1 near Nordstrom or call them at 408.248.4451.

Speak Up!

How was your visit to our Center? We’d love to hear from you. Share your Westfield experience.

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Valet Parking

At Westfield Valley Fair, enjoy the ease and convenience of three professional valet services including next to The Cheesecake Factory, between Kiehl's and MAC, Outside the Luxury Collection.

Rate is $8 per car, payable by cash or credit card, with a complimentary "text & go" service available.

The Cheesecake Factory offers $1 off valet parking with validation.

Hours of Operation
Monday to Friday 10:30am - 9:00pm
Saturday 10:00am - 9:00pm
Sunday 11:00am - 6:00pm

Please do not leave vehicle unattended. Driver must leave keys with attendant.

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Dinner Reservations

For a special evening out or last-minute reservation let Westfield Guest Services take care of the details at 408.248.4451.

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Gift Suggestions

With knowledge of over 200 stores and hundreds of brands, Westfield Guest Services are the ultimate resource to help find the unique gifts people love. Simply call 408.248.4451.

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Language Assistance

Please call 408.248.4451 where Guest Services will connect you with a person who speaks your preferred language.

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Limo Reservation

Whether you are visiting by car, train, bus or taxi, Westfield Guest Services are available to assist you with transportation needs. Facilitation of car or limo service from your hotel, home or office is also available. Please call 408.248.4451.

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Personal Stylist

STYLEKOUNCIL SHOPPING PACKAGES

VIP Style Select: Shop for high style with priceless
advice. Minimum 3 hours/$160 per hour.

Red Carpet Chic: Create a tailored look for that
special occasion. Minimum 3 hours/$150 per hour.

Fix Up, Look Sharp: Upgrade your everyday style.
Minimum 2 hours/$130 per hour.

The Grand Tour: Share your session with friends.
Minimum 3 hours. Price depends on the size of group.

For more information please contact Westfield Guest Services at 408.248.4451 or valleyfair@westfield.com.

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Transportation Assistance

Whether you are visiting by car, train, bus or taxi, Westfield Guest Services are available to assist you with transportation needs. Facilitation of car from your hotel, home or office is also available. Please call 408.248.4451.

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Westfield Gift Cards by American Express

Have to get a gift but don’t know their size or favorite color? Need to pick up a present but don’t have time to shop?

Westfield Gift Cards by American Express are the perfect solution. The card may be used virtually anywhere in the U.S. where American Express is accepted, and they’re easily purchased at the Westfield Guest Services booth located on Level 1 near Nordstrom.

Need it now? Purchase online.

Check gift card balance or transaction history at American Express.

Large Gift Card Orders
Purchases of more than 10 gift cards or an order that totals over $1,000 are considered a bulk gift card order. We require at least an hour to process the gift card order. If possible, please call 408.248.4450 ahead of time.

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ATMs

If you’re short on shopping cash or need to check your account balance, stop at one of our safe, convenient ATMs at the following locations:

•Lower Level near Macy's Women's next to the Escalator
•Lower Level near Sephora next to the Elevator

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Custom Gift Wrap

Gifts can be beautifully wrapped at the following locations (fees may apply):

Papyrus

Located near the Dining Terrace on the Upper Level - 408.984.2273.

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Hotel Referrals

Westfield Guest Services can provide assistance with selecting the perfect hotel for business, leisure or group travel.

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Employment

Who’s hiring? Check out job postings for Westfield or one of our retail stores, restaurants or specialty shops.

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Lost and Found

Misplaced an item during your visit? Please contact the Westfield Security Team at 408.296.8707 for immediate assistance.

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Wheelchairs and Electric Scooters

Complimentary wheelchairs and scooters are available for our visitors with limited mobility. Please contact the Guest Services or Westfield Security Office, present a photo ID, and we’ll be happy to help.

The wheelchairs and scooters are subject to availability.

For your convenience, you will also find disabled parking near the main entrances. For more information, please contact Westfield Guest Services at 408.248.4451.

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Media Inquiries

Please direct all media inquiries to our Public Relations team at Edelman:

  • Vineetha Pathrose: 415-486-3258 or westfield@edelman.com