Westfield SouthPark Shopping Mall Services

500 Southpark Center
Strongsville OH 44136
Telephone: (440) 238 9000
Email: southpark@westfield.com

Whether you dash in for a quick stop or stay for an entire day of shopping, all our guests are important to us. Westfield Concierge wants you to have the best experience possible, so we’re here to help. We can direct you to a specific store, assist with reservations or event tickets, find local services, and much more.

Please stop by and say hello, and let us know if there’s anything we can do for you. The highly-trained staff is located on the lower level near JCPenney and can reached at 440-238-9000 or southpark@westfield.com.

Visit us:

Monday - Thursday    11:00am - 7:00pm
Friday    11:00am - 9:00pm
Saturday    10:00am - 9:00pm
Sunday    11:00am - 6:00pm

Speak Up!
How was your visit to our Center? We’d love to hear from you. Share your Westfield experience.

Have to get a gift but don’t know their size or favorite color? Need to pick up a present but don’t have time to shop?

Westfield Gift Cards by American Express are the perfect solution. The card may be used virtually anywhere in the U.S. where American Express is accepted, and they’re easily purchased at the Westfield Concierge Center.

Need it now? Purchase online.

Check gift card balance or transaction history at American Express.

Visiting us with kids in tow? Try a Smarte Carte stroller! Little ones will love riding in these colorful vehicles, and you’ll love keeping them close while you shop.

Smarte Carte strollers feature:

•    Plenty of space for personal items and purchases
•    Two convenient cup holders and a snack tray
•    A moving steering wheel to keep little hands occupied
•    Lap safety belt

Self-serve strollers are available at the following locations:

•   At the South Main Entrance near Dick's Sporting Goods
•   On the Lower Level near JCPenney

Complimentary wheelchairs and scooters are available on the Lower Level near JCPenney for our visitors with limited mobility. Please contact Concierge or Westfield Security Office, present a photo ID, and we’ll be happy to help.

The wheelchairs and scooters are subject to availability on a first come, first serve basis.

Need to relax, recharge, or just catch your breath? The Family Lounge is a comfortable area where you and your children can take a break from shopping. This special spot for families features toys, kid-friendly TV programs, and private nursing areas and baby changing-stations.

The family lounge is located In the Food Court on the upper level.

Loading kids and packages can be challenging, so take advantage of our preferred up-front parking spots. They’re close to entrances and make it easier for expectant mothers and families with small children to visit our Center.

Westfield SouthPark Family Parking is located at both main entrances.

Head to Westfield Family PlaySpace and let your little ones have fun while you keep a close eye on the action. Kids can climb and explore the bright, colorful play area filled with animal characters, large puzzles, and plenty of space to stretch those active little legs.

(Children in Westfield PlaySpace must to be supervised by an adult at all times.)

Play Space is located on the Lower Level near Sears.

Who’s hiring? Check out job postings for Westfield or one of our retail stores, restaurants or specialty shops.

Misplaced an item during your visit? Please contact the Westfield Security Team at 440-238-9000 for immediate assistance.