Services

2109 Southlake Mall
Merrillville IN 46410
Telephone: (219) 738 2260
Email: southlake@westfield.com

Whether you dash in for a quick stop or stay for an entire day of shopping, all our guests are important to us. Westfield Concierge wants you to have the best experience possible, so we’re here to help. We can direct you to a specific store, assist with reservations or event tickets, find local services, and much more.

Please stop by and say hello, and let us know if there’s anything we can do for you. The highly-trained staff is located on the Upper Level near Macy's and can reached at 219-738-2260 or southlake@westfield.com.

Concierge Hours

• Monday-Thursday from 11am - 7pm
• Friday-Saturday from 11am - 9pm
• Sunday from Noon - 6pm

Speak Up!
How was your visit to our Center? We’d love to hear from you. Share your Westfield experience.

Have to get a gift but don’t know their size or favorite color? Need to pick up a present but don’t have time to shop? Westfield Gift Cards by American Express are the perfect solution.

The card may be used virtually anywhere in the U.S. where American Express is accepted, and they’re easily purchased at the Westfield Concierge Center.

Need it now? Purchase online.

Check gift card balance or transaction history at American Express here.

Visiting us with kids in tow? Try a Smarte Carte stroller! Little ones will love riding in these colorful vehicles, and you’ll love keeping them close while you shop.

Smarte Carte strollers feature:

• Plenty of space for personal items and purchases
• Two convenient cup holders and a snack tray
• A moving steering wheel to keep little hands occupied
• Lap safety belt

Self-serve strollers are available at the following locations:

• Lower Level near JCPenney
• Lower Level near Sears

Complimentary wheelchairs are available at the Concierge Center and the Security Office for our visitors with limited mobility. Please contact Concierge or Westfield Security Office, present a photo ID, and we’ll be happy to help.

Need to relax, recharge, or just catch your breath? The Family Lounge is a comfortable area where you and your children can take a break from shopping. This special spot for families features toys and private nursing areas and baby changing-stations.

The Westfield Family Lounge is located in the Food Court on the Upper Level by Sears.

Loading kids and packages can be challenging, so take advantage of our preferred up-front parking spots. They’re close to entrances and make it easier for expectant mothers and families with small children to visit our Center.

Westfield Family Parking is located at mall entrances near Sears and JCPenney.

Who’s hiring? Check out job postings at the Concierge Center for Westfield or one of our retail stores, restaurants or specialty shops. Or you can download a list below.

Misplaced an item during your visit? Please contact the Westfield Security Team at 219-738-2264 for immediate assistance.