Services

400 S. Baldwin Ave. Suite 231
Arcadia CA 91007
Telephone: 626.445.6255
Email: santaanita@westfield.com

Whether you dash in for a quick stop or stay for an entire day of shopping, all our guests are important to us. Westfield Concierge wants you to have the best experience possible, so we’re here to help. We can direct you to a specific store, assist with reservations or event tickets, find local services, and much more.

Please stop by and say hello, and let us know if there’s anything we can do for you. The highly-trained staff is located in Arcadia and may be reached at 626.445.6255.

How was your visit to our Center? We’d love to hear from you. Share your Westfield experience.

Misplaced an item during your visit? Please contact the Westfield Security Team at 626.445.3881 for immediate assistance.

Have to get a gift but don’t know their size or favorite color? Need to pick up a present but don’t have time to shop?

Westfield Gift Cards by American Express are the perfect solution. The card may be used virtually anywhere in the U.S. where American Express is accepted, and they’re easily purchased at the Westfield Concierge Center.

Need it now? Purchase it online. ($3.00 charge applies to each gift card purchased.)

Check gift card balance or transaction history at American Express.

Visiting us with kids in tow? Try a Smarte Carte stroller! Little ones will love riding in these colorful vehicles, and you’ll love keeping them close while you shop.

Smarte Carte strollers feature:

• Plenty of space for personal items and purchases
• Two convenient cup holders and a snack tray
• A moving steering wheel to keep little hands occupied
• Lap safety belt

Self-serve strollers are available at the following locations:

• Upper Level H&M (single strollers)
• Lower Level Johnny Rockets (single strollers)
• Lower Level Macy's (double-strollers)

Complimentary wheelchairs and scooters are available for our visitors with limited mobility. Please contact Concierge or Westfield Security Office, present a photo ID, and we’ll be happy to help.

The wheelchairs are available at the Concierge Center located in the Nordstrom Wing, Lower Level, are subject to availability and are first-come, first-served.

We’re parents too. We know what shopping with little ones can be like, so we’re happy to provide family-friendly services for you and your kids.

• Family Lounge: a space to relax and recharge, featuring private nursing areas, baby changing-stations, family restrooms, play areas, toys and plasma TV
• Family Parking: convenient and close to Center entrances
• Family PlaySpace: a fun area designed just for kids
• Smarte Carte® strollers: fun for the kids, convenient for you

Have you joined WFamily? This free membership program gives you up-to-date information about our fun family-friendly activities and events as well as money-saving promotions offered exclusively at Westfield Shopping Centers. Sign up now.

Who’s hiring? Check out job postings for Westfield or one of our retail stores, restaurants or specialty shops.