Services

Whether you dash in for a quick stop or stay for an entire day of shopping, all our guests are important to us. Westfield Concierge wants you to have the best experience possible, so we’re here to help. We can direct you to a specific store, assist with reservations or event tickets, find local services, and much more. Please stop by and say hello, and let us know if there’s anything we can do for you.

The Westfield Concierge desk is located between GNC and H&M just a short distance from Center Court and JCPenney. A concierge may be reached by calling 440.734.6300.

Visit us:

Have to get a gift but don’t know their size or favorite color? Need to pick up a present but don’t have time to shop?

Westfield Gift Cards by American Express are the perfect solution. The card may be used virtually anywhere in the U.S. where American Express is accepted, and they’re easily purchased at LOCATION.

Need it now? Purchase online. ($3.00 charge applies to each gift card purchased.)

For instant gift-giving, purchase a card online.

Check gift card balance or transaction history at American Express.

Visiting us with kids in tow? Try a Smarte Carte stroller! Little ones will love riding in these colorful vehicles, and you’ll love keeping them close while you shop.

Smarte Carte strollers feature:

• Plenty of space for personal items and purchases
• Two convenient cup holders and a snack tray
• A moving steering wheel to keep little hands occupied
• Lap safety belt

Self-serve strollers are available at the following locations:

• Double & Single strollers located in Family Court (old food court) near Sears
• Single strollers located near Dillard's

Need to relax, recharge, or just catch your breath? The Family Lounge is a comfortable area where you and your children can take a break from shopping. This special spot for families features toys, kid-friendly TV programs, and private nursing areas and baby changing-stations.

Westfield Great Northern now offers two Family Lounges. The first lounge is located just outside JCPenney's west entrance, a short distance from Starbucks. The newest lounge is located adjacent to the Dining Court between Sarku Japan and Charley's Grilled Subs.

We can’t guarantee they’ll eat their vegetables, but kids will love these colorful tables and chairs that are the perfect size for smaller arms and legs.
On the next visit to the Dining Court, try out the kid-sized tables and chairs located a short distance from TJ Hibachi & Sushi. It's sure to be a special and unique experience for little ones.

Loading kids and packages can be challenging, so take advantage of our preferred up-front parking spots. They’re close to entrances and make it easier for expectant mothers and families with small children to visit our Center.

Family Parking is located outside the Westfield mall entrance near H&M, the Westfield mall entrance between Sears & JCPenney and the Westfield mall entrance near Dillard's.

Head to Westfield Family PlaySpace and let your little ones have fun while you keep a close eye on the action. Kids can climb and explore the bright, colorful play area filled with animal characters, large puzzles, and plenty of space to stretch those active little legs.

he Westfield Family Play Space located near Macy's. Kids can climb and explore the bright, colorful elements inspired by nature including a double-sided tree slide, mother deer and fawn, hollow tree trunk and more. The space also features comfortable seating for parents and a soft, carpeted floor for toddlers that tumble.

(Children in Westfield PlaySpace must to be supervised by an adult at all times.)

Misplaced an item during your visit? Please contact Westfield Security Team at 440.734.0209 for immediate assistance.