Services

Whether you dash in for a quick stop or stay for an entire day of shopping, all our guests are important to us. Westfield Concierge wants you to have the best experience possible, so we’re here to help.

We can direct you to a specific store, assist with reservations or event tickets, find local services, and much more. Please stop by and say hello, and let us know if there’s anything we can do for you.

Our highly-trained staff is located on the Lower Level near Sears and can be reached at 630.851.7200.

Concierge Hours:

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Have to get a gift but don’t know their size or favorite color? Need to pick up a present but don’t have time to shop?

Westfield Gift Cards by American Express are the perfect solution. The card may be used virtually anywhere in the U.S. where American Express is accepted, and they’re easily purchased at the Westfield Concierge Center.

Need it now? Purchase online. ($3.00 charge applies to each gift card purchased.)

Check gift card balance or transaction history at American Express.

Visiting us with kids in tow? Try a Smarte Carte stroller! Little ones will love riding in these colorful vehicles, and you’ll love keeping them close while you shop.

Smarte Carte strollers feature:

• Plenty of space for personal items and purchases
• Two convenient cup holders and a snack tray
• A moving steering wheel to keep little hands occupied
• Lap safety belt

You'll find them on Level 1 in front of Sears and on Level 2 at the Main Entrance Near Macy’s.

For more information, contact Westfield Concierge.

Loading kids and packages can be challenging, so take advantage of our preferred up-front parking spots. They’re close to entrances and make it easier for expectant mothers and families with small children to visit our Center.

Westfield Fox Valley family parking is located at our Main Entrances on the Upper Level near Macy’s and the Lower Level near JCPenney.

Head to Westfield Family PlaySpace and let your little ones have fun while you keep a close eye on the action. Kids can climb and explore the bright, colorful play area filled with animal characters, large puzzles, and plenty of space to stretch those active little legs.

Children in Westfield PlaySpace must to be supervised by an adult at all times.

The Play Space is located on the Lower Level near JCPenney.