Centre Management

Each week, millions of Australians visit a Westfield shopping centre to buy everyday items or gifts, catch up with friends over coffee or see a movie. Westfield’s Centre Management division ensures shoppers at any of Westfield’s 44 centres across the Australian Capital Territory, New South Wales, South Australia, Queensland, Victoria and  Western Australia are delighted every time they visit.

From the moment customers arrive at a centre, their experiences are in the hands of the Westfield Centre Management team. The Facilities Manager ensures trolley collection is in hand, maintenance work is done, signage is in place and that the centre looks well presented. The marketing team implements the latest national or state promotion and ensures features such as the Westfield Card are evident to shoppers. Customer relations team members are highly visible in each centre as the face of Westfield and eager to offer help and advice to all shoppers.

The Centre Manager and Assistant Centre Manager oversee each centre’s day-to-day operations. Each takes a close and active role in dealing with all facets of retailing to ensure customers want to come back, retailers are trading successfully and the centre is profitable. Westfield’s Australia-wide portfolio of shopping centres is worth A$20 billion, making efficient management integral to the company’s continued success.

Being part of Westfield Centre Management’s team means you are encouraged to take on varied roles across the organisation to develop and deepen your retail skills. Steady promotion opportunities and greater responsibilities are available to staff who rise to the challenges of retail centre management.