Child Safe Zones

CastleCourt is a child safe shopping centre and as part of the scheme, we offer a hotline number to assist parents and guardians in finding children who have been separated from them whilst out shopping.

Pick up your free wristbands in centre!

When you visit the centre, you will be able to obtain free wristbands for your children from the Customer Relations on the lower mall outside Boots.

A contact telephone number should be written on the wristband and in the event of your child being lost, you will be contacted quickly and reunited.

If you lose a child whilst shopping:
1. Stay close to where you last saw them
2. Look for the Child Safe Zone stickers displayed on shop doors and windows
3. Ring the number displayed
4. Speak directly to our Security team who will help you

Teach your child to do the following, if they get lost:

1. Stop, stand still and look, don't run about
2. If they see the person they were with, go to them and hold their hand
3. If lost in a shop, go to the nearest till point and talk to the shop assistant. Most shop assistants will wear uniforms or name badges
4. If in the shopping centre, tell them to look for the smiley orange balloon window sticker, then look for a parent with children and ask them to ring the number
5. Do not go up to anyone else!

The best way to help a lost child is to try and prevent it happening in the first place:

1. Encourage children to stay close to you
2. Use reins or wrist links
3. Don't leave them in an unsupervised play area
4. Write your contact number on a wristband or tag
5. Carry an up to date photograph of your child
6. Take note of what your child is wearing
For more information regarding Child Safe Zones, please visit Customer Relations located on the lower mall outside Boots.