Services

Whether you dash in for a quick stop or stay for an entire day of shopping, all our guests are important to us. Westfield Concierge wants you to have the best experience possible, so we’re here to help.

We can direct you to a specific store, assist with reservations or event tickets, find local services, and much more. Please stop by and say hello, and let us know if there’s anything we can do for you.

Our highly-trained staff is located near Lord & Taylor and can be reached at 410.266.5432 or cann@westfield.com.

Concierge hours are:

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Have to get a gift but don’t know their size or favorite color? Need to pick up a present but don’t have time to shop?

Westfield Gift Cards by American Express are the perfect solution. The card may be used virtually anywhere in the U.S. where American Express is accepted. And they’re easily purchased at Concierge, located right outside of Lord & Taylor.

Need it now? Purchase it online.

Check gift card balance or transaction history at American Express.

Visiting Westfield Annapolis with kids in tow? Try a Smarte Carte stroller! Little ones will love riding in these colorful vehicles, and you’ll love keeping them close while you shop.

Smarte Carte strollers feature:

• Plenty of space for personal items and purchases
• Two convenient cup holders and a snack tray
• A moving steering wheel to keep little hands occupied
• Lap safety belt

Self-serve Smarte Carte strollers are available at the following locations:

• Inside entrance between Macy’s and McCormick & Schmick’s
• Inside entrance between Lord & Taylor and Austin Grill
• At PlaySpace near JCPenney

Complimentary wheelchairs and scooters are available for Westfield Annapolis visitors with limited mobility. You'll find them at the Westfield Concierge near Lord & Taylor.

Just present a photo ID and we’ll be happy to help.

We’re parents, too. We know what shopping with little ones can be like, so we’re happy to provide family-friendly services for you and your kids.

• Family Lounge: a space to relax and recharge, featuring private nursing areas, baby changing-stations, family restrooms, play areas, toys and plasma TV
• Family Parking: convenient and close to Center entrances
• Family PlaySpace: a fun area designed just for kids
• Family Dining: kid-size tables and chairs make meal time happier
• Smarte Carte strollers: fun for the kids, convenient for you

Have you joined WFamily? This free membership program gives you up-to-date information about our fun family-friendly activities and events as well as money-saving promotions offered exclusively at Westfield Shopping Centers.

• Learn more about WFamily and sign up here.
• Learn more about the Family Services offered at Westfield Annapolis and where in the center you can find them here.

Who’s hiring? Check out job postings for Westfield or one of our retail stores, restaurants or specialty shops.

Misplaced an item during your visit? Please contact 410.266.5432 for immediate assistance.